Refunds and Returns

Satisfaction Guarantee

If you’re not completely satisfied with your purchase, please contact us immediately, and if the problem is ours, we will endeavour to make things right.

Mistakes During Ordering

Mistakes happen. We understand this. If you make an error during ordering, such as adding an item by mistake or selecting the incorrect delivery date, please contact us as soon as possible, and we’d be happy to make those changes for you until the order is on board with the delivery driver.

Sometimes we’ll notice what appears to be a mistake, in which case, we’ll attempt to make contact with you to clarify your order. However, if we cannot make contact or don’t hear back from you before the order is placed onboard with our delivery driver, we will assume the order is correct and send it as ordered.

Cancelling orders

If you need to cancel your order, please contact us. We cannot cancel an order or issue a refund for items that have already been delivered.

After Delivery

Please contact us within 24 hours of delivery if you have any cause for concern regarding the quality or condition of the flowers or other items received.

After contacting us with your concerns, you may be asked to provide a photo of the items so that we can assess what might have gone wrong.

Delivery Charges

We are unable to provide refunds for delivery if you have provided incorrect delivery details. If you provide incorrect details and a subsequent re-delivery is required, you may be charged an additional delivery fee equal to the amount of the new delivery.

Change of mind

We are happy to try and accommodate a change of mind for items of the same value or issue a refund if you want to cancel. However, we cannot accept change of mind requests once delivery is onboard with our delivery driver.

Replacements & Returns

If a replacement arrangement is issued, we may request that the original order is returned to assess what may have gone wrong. The driver will pick it up at the same time as the replacement is delivered

Refund Processing

Refunds will be processed back into the account you placed the order with. For example, if you ordered using a credit card, we will refund it back to your credit card. If you ordered via PayPal, we will refund it to your PayPal account. Once a refund has been processed, it may take up to four working days for the refund to appear in your account.

If you have any concerns about your refund, please don’t hesitate to contact us.

Sincerely, Pretty Street Flowers